Pennzoil 10 Minute Oil Change promotes trust, reliability, and service for consumers. Pennzoil team members are knowledgeable about your vehicle and do their best to make sure your services are expertly performed as quickly as possible. Finding the time to service your vehicle can be a challenge, but our centers help make this important regular maintenance as easy as possible.
About Diamond Certification
A rigorous 12-step certification process assures your satisfaction. Diamond Certified companies are required to score in the highest level of quality on an independent customer satisfaction study. It doesn’t stop there. Each company that earns the Diamond Certified award is re-rated quarterly, so you can be assured that in order for a company to keep its Diamond Certified status it must continue to deliver high customer satisfaction. Only the best Companies earn Diamond Certified Status.
Stringent Customer Satisfaction Research and Rating
Companies must apply to be certified.
A random sample of typically 400 past customers is pulled from all customer files of the applicant company.
A confidential telephone survey captures the customer satisfaction score based on quality.
The quality score is tabulated. To qualify, the company must score a very high, 88 on a 100 scale.
Rigorous Standards are Enforced
The applicant company’s credentials are independently rated (license, insurance, complaint status and credit for contractors).
Are the company’s business practices “customer friendly” It must stand behind its performance.
Only the Highest Pass
If quality rating, credential rating and business practices qualify, the company is awarded Diamond Certified.
The company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.
Ongoing Customer Satisfaction and Performance is Required
A quarterly customer satisfaction rating is completed.
If ever necessary, the company participates in Diamond Certified mediation.
A limited guarantee ensures performance.
The Company participates in the ongoing elite Diamond Certified Quality Satisfaction Program.